FREQUENTLY ASKED QUESTIONS (FAQs)

Visit www.robespk.com, select your desired item, choose size and quantity, then click "Add to Cart" or "Buy Now" to proceed to checkout.

No, you can place an order as a guest. However, creating an account allows for easier tracking and faster checkout in the future.

After placing an order, you will receive a confirmation via WhatsApp or call. Orders are only dispatched after confirmation. If no confirmation is received within 5–7 days, the order will be automatically cancelled.

You can pay via Cash on Delivery (COD), Debit/Credit Card, or Online Bank Transfer. For prepaid orders via bank transfer, kindly share the payment receipt and order number on WhatsApp.

Yes, you can cancel your order within 12 hours for COD orders and 24 hours for prepaid orders, before shipping begins. To cancel, contact us via WhatsApp.

You can reach out to our customer support via WhatsApp for step-by-step help.

Standard delivery takes 3–5 working days. During sales or public holidays, delivery may take slightly longer.

Yes, in Karachi, we offer urgent delivery via Bykea. Bykea charges are to be paid directly to the rider, and product payment must be made in advance via online bank transfer.

Flat Rs. 200 delivery charge nationwide. Orders above Rs. 6,500 qualify for free shipping. International shipping costs vary based on the country.

Once your order is dispatched, we will send you a tracking number and link via WhatsApp or email.

While we try to ensure on-time delivery, delays caused by courier services are beyond our control. We appreciate your patience.

The courier will typically attempt delivery again. If not, please contact our team so we can help coordinate with the courier service.

Yes, we do. Delivery time is usually 7–9 working days. Customs duties, if applicable, are to be paid by the customer.

Only if the order hasn't been dispatched yet. Please contact us immediately on WhatsApp for any changes.

Yes. The item must be unused, with original tags and packaging, and exchange must be requested within 14 days.

Send it via any courier service to our return address and share the courier slip and order number on WhatsApp.

Customers are responsible for both sides of delivery costs.

Yes, but the new item must be of equal or higher value.

Used, washed, damaged, or altered items; items without tags; and discounted or customized orders.

Only when a product is received defective, damaged, or incorrect.

A clear unboxing video (from sealed package to full opening) shared within 24 hours of delivery.

After inspection and approval, the refund is processed via bank transfer within 5–7 working days.

Yes. You may request a replacement of the same item or any other product. In such cases, ROBES will pay the delivery charges.

No. Instead, we issue a coupon of equal value (valid for 60 days) if cancelled within the allowed time.

Unfortunately, claims without the required video proof will not be accepted.

You can message us on WhatsApp at +92 300 2243979 or email us at info@robespk.com.

Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM.

We try to respond as soon as possible during our support hours. Please be patient while we assist all inquiries in the order they’re received.

Messages sent outside of support hours will be responded to on the next working day.

Yes, we ship worldwide through trusted courier services. Simply enter your country at checkout to confirm availability.

International orders usually arrive within 7 to 9 working days, depending on your country’s customs process and courier speed.

The shipping fee will be calculated automatically at checkout once you enter your delivery address. You can also WhatsApp us for a quick quote at +92 300 2243979.

Yes. Customs, VAT, or any import duties are not included in your order total and must be paid by you, the customer, at the time of delivery. These are set by your local government.

If a parcel is returned due to unpaid customs, a refund will only be issued after deducting return shipping and customs charges. If the parcel is destroyed by customs, no refund will be issued.

Yes, you can request an exchange for size or product if the item is unused and in its original condition. However, you will be responsible for all delivery charges (both ways).

Yes, but only under the following conditions:
▪ A clear unboxing video is provided within 24 hours of delivery.
▪ The item is returned and passes inspection.
▪ A 10% processing fee will be deducted from the total refund.

Absolutely. If you'd prefer a replacement piece or a different item instead of a refund, ROBES will cover the delivery charges in this case.

We accept:
▪ Debit/Credit Cards
▪ Online Bank Transfers
(Note: Cash on Delivery is not available for international orders.)

You will receive a tracking link and number via WhatsApp or email once your parcel is dispatched.