REFUND POLICY

Refund Policy

We deeply value our customers and strive to ensure that every order is fulfilled accurately and in perfect condition.

In case the product you receive is damaged, incomplete, or incorrect, we sincerely apologize for the inconvenience. While such issues are rare, we always aim to make things right and facilitate our valued customers through a refund or exchange for purchases made via our website.

Eligibility for Refund

A refund is applicable only in the following situations:

  • You received a defective, damaged, or wrong item.
  • You inform us within 24 hours of receiving your order.
  • You provide a clear unboxing video that:
    • Shows the sealed parcel before opening.
    • Covers the entire unboxing in one take (no cuts/edits).
    • Clearly displays the issue (defect or wrong item).

Note: Refunds will not be processed without the required unboxing video or if it’s submitted after the next day of delivery.

Refund Process

  • Upon verification of your claim, we’ll arrange pickup via courier at no additional cost.
  • Once the item is received and inspected, your refund will be processed via bank transfer within 5–7 working days.

Prefer to Exchange Instead?

  • Receive a fresh piece of the same item.
  • Exchange with any other article from our collection.
For exchanges, ROBES covers delivery charges for sending the exchanged item.

Need Help?

For refund or exchange assistance, contact our support team:

Customer Support Timings

Our WhatsApp support is available Monday to Saturday, from 9:00 AM to 6:00 PM.

Please be patient while waiting for a response. We try our best to get back to every customer as soon as possible.