TERMS & CONDITIONS

Terms & Conditions

By using our website, you agree to abide by the following terms and conditions. These terms govern your access to and use of our website, products, and services. Please read them carefully before placing an order.

1

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not violate the rights of, or restrict or inhibit the use of this site by, any third party.

2

Product Availability & Pricing

  • All products displayed on our website are subject to availability.
  • Prices are listed in Pakistani Rupees (PKR) and may change without prior notice.
  • ROBES reserves the right to correct pricing errors, update product information, and discontinue items at any time.
3

Orders & Payment

  • When you place an order, you agree that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspicious activity.

Accepted payment methods include:

  • Cash on Delivery (COD)
  • Debit/Credit Card
  • Bank Transfer (details provided at checkout)
4

Order Confirmation & Dispatch

  • Orders are confirmed via WhatsApp or call before being processed.
  • Orders not confirmed within 5–7 days may be cancelled automatically.
  • Once confirmed, your parcel will be dispatched within 1–2 working days, and delivery typically takes 3–5 working days nationwide.
5

Delivery

  • We use reliable third-party courier services for delivery.
  • ROBES is not liable for any delays caused by courier companies.
  • Delivery charges and policies are mentioned clearly on the Orders and Deliveries page.
6

Returns & Exchanges

  • Returns and exchanges are accepted only in case of a defective, damaged, or incorrect item delivered.
  • Size exchanges are possible if the item is unused and returned in its original condition.
  • Full details are available in our Return & Exchange Policy.
7

Refunds

  • Refunds are only applicable on defective or incorrect items.
  • Refunds are processed via bank transfer within 5–7 working days of receiving the returned item.
8

Unboxing Video for Claims

To report a damaged, defective, or missing item, you must share an unboxing video that:

  • Shows the sealed parcel before opening
  • Captures the entire unboxing process without cuts
  • Clearly shows the item's condition

Note: Claims without an unboxing video will not be accepted.

9

Intellectual Property

All content on this website; including product images, designs, logos, text, and graphics is the property of ROBES. Unauthorized use, reproduction, or distribution is strictly prohibited.

10

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties or import taxes as per your country’s regulations. These charges are the customer’s responsibility.
  • If the parcel is delayed, returned, or destroyed due to unpaid customs, ROBES is not liable.
  • In case of a return request for such orders, any customs or shipping fees will be deducted from the refund.
11

Privacy

We value your privacy. Please refer to our Privacy Policy to understand how your personal data is collected, used, and protected.

12

Changes to Terms

ROBES reserves the right to modify these terms at any time without prior notice. Continued use of the website after updates constitutes your agreement to the revised terms.

13

Contact Information

For any questions or concerns regarding these terms, feel free to contact us: