RETURNED POLICY

Returned for Exchange (Size or Product)

• Exchange requests must be made within 14 days of delivery.
• The item must be unused, unwashed, and in its original packaging with tags attached.
• Delivery charges for both sides (sending and receiving) will be paid by the customer.
• Exchange is subject to product/size availability.
• To request an exchange, contact us on WhatsApp: +92 300 2243979 with your Order Number.

Returned for Refund (Defective or Wrong Item Only)

• Refunds are only applicable if you receive a defective, damaged, or incorrect item.
• You must inform us within 24 hours of receiving your order.
• A clear unboxing video showing the sealed parcel and product condition is required.
• This video must be shared with us no later than the next day after delivery.
• We will arrange pickup via courier at no cost to you.
• Once we receive and inspect the returned item, your refund will be processed via bank transfer within 5–7 working days.

Prefer an exchange instead of a refund?

• You can request to receive a new piece of the same article or choose any other item in exchange.
• In such cases, delivery charges will be covered by ROBES.

Note: Claims without an unboxing video or delayed video submission will not be accepted.

Not Eligible for Return or Exchange

• Customized or altered products
• Used, washed, or damaged items after delivery
• Requests made after 14 days
• Claims without unboxing video

Order Cancellation Policy

• ROBES does not offer refunds or money-back guarantees for cancelled orders.
• If you’ve placed an order using a Debit/Credit Card, you may request a cancellation within 24 hours of placing the order.
• Instead of a refund, the paid amount will be converted into a coupon of equal value.
• The coupon can be used for any future purchase from ROBES within 60 days.
• After 24 hours or once the order is dispatched, no cancellation requests will be accepted.

To cancel your order, please contact us via WhatsApp: +92 300 2243979 or email us at info@robespk.com within the allowed time.